At Urban Pedaler we want our customers to be 100% satisfied with their purchases. We are more than happy to accept items back for an exchange or refund if the items are faulty/damaged or don't fit as required. We accept item returns up to 30 days from the original purchase date. Unfortunately, we cannot accept returns/exchanges for change of mind or clearance items. Only the owner or manager of the store is authorized to make exceptions, should the need arise.
To be eligible for a refund or exchange the goods must adhere to the following:
- Item/s must be unused and in original condition.
- Item/s must be in original packaging.
- Within 30 days of the original purchase/delivery date.
- Have a valid receipt or proof of purchase.
To be eligible for a prepaid shipping label
- Item/s delivered are different to item/s purchased.
- Item/s are not as pictured on the website.
The following types of goods are ineligible for refunds due to the nature of the product:
- Gift cards
- Edible food products
- Items purchased on clearance pricing
- Refunds (if applicable)
If you require a return please select one of the following options.
- Visit the store in person at 877A Nepean Hwy, Bentleigh VIC 3204
- Self-lodge a return through the Customer portal found Here (Online order only).
- Call the store team on (03) 9557 6461
- Email the store team at sales@urbanpedaler.com.au
Self Return
To initiate a return, customers can now self-lodge through our customer portal found here. Select the item/s that you would like to submit for a return. Once you have submitted the return it will be processed where a decision will be make to accept or deny the return. If the order is eligible for paid return shipping a prepaid return shipping label will be supplied when approved. Return shipping will be the responsibility of the customer in most cases. A refund will be processed and automatically applied to your credit card, direct debit, or original method of payment within a reasonable period of time.
Late or missing refunds (if applicable)
If you are yet to receive a refund and it has been over seven business days since returning or you received confirmation of a refund, please contact your credit card company to see if there is some additional processing time and contact the store at sales@urbanpedaler.com.au
Sale items (if applicable)
If the item was on sale during the time of purchase the customer will receive a refund equal to the amount that they paid for the item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@urbanpedaler.com.au to arrange an exchange. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Clearance Products
If an item was sold at a deeply discounted price, then we may not accept returns. Exceptions will be at the discretion of the owner. If we accept the return of a clearance product, then we will charge a 20% restocking fee.
Shoes, Clothing and Helmets
Size-specific items are always a risk when buying online. Although we sell these products online, we encourage people to come into the store to try on products to ensure a good fit. If you are not sure if a product will fit - either by having a similar product in the same brand already or by trying on at another retailer - then best to buy local and avoid the shipping fees and handling time. We try our best to post fitting charts and information when available to help you make your decision.
Shipping
To return your product, you should mail your product to 877A Nepean Hwy, Bentleigh VIC 3204
You will be responsible for paying for your own shipping costs for returning your item. In most cases shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
