At Urban Pedaler we want our customers to be 100% satisfied with their purchases. We are more than happy to accept items back for an exchange or refund if the items are faulty/damaged or don't fit as required. We accept item returns up to 30 days from the original purchase date. Unfortunately, we cannot accept returns/exchanges for change of mind. Only the owner or manager of the store is authorized to make exceptions, should the need arise.
To be eligible for a refund or exchange the goods must adhere to the following:
- Item must be unused and in original condition.
- Item must be in original packaging.
- Within 30 days of the original purchase/delivery date.
- Have a valid receipt or proof of purchase.
The following types of goods are ineligible for refunds due to the nature of the product.
- Gift cards
- Edible food products
- Refunds (if applicable)
If you require a return please select one of the following options.
- Call the store team on (03) 9557 6461
- Email the store team at sales@urbanpedaler.com.au
- Visit the store in person at 877A Nepean Hwy, Bentleigh VIC 3204
Once contact has been made and the store receives the original item a team member will conduct a visual inspection to make sure the products adhere to our return policy. If the item checks out we will process a refund according to the original payment method or offer an exchange if there is a similar suitable item. If the item is being posted, you will receive an email notifying you of the outcome of the return. A refund will be processed and automatically applied to your credit card, direct debit, or original method of payment within a reasonable period of time.
Late or missing refunds (if applicable)
If you are yet to receive a refund and it has been over seven business days since returning or you received confirmation of a refund, please contact your credit card company to see if there is some additional processing time and contact the store at
sales@urbanpedaler.com.au.
Sale items (if applicable)
If the item was on sale during the time of purchase the customer will receive a refund equal to the amount that they paid for the item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
sales@urbanpedaler.com.au to arrange an exchange. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping
To return your product, you should mail your product to 877A Nepean Hwy, Bentleigh VIC 3204
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
